Privacy Policy

Introduction and Scope

This Privacy Policy applies to all personal data collected by mt7777 through our website (https://mt7777.cam), mobile applications, customer service channels, and any other digital touchpoints. mt7777 operates as an online gaming platform offering sports betting, live casino games, slots, table games, and togel (Indonesian lottery) services to players in Indonesia and select international markets.

As a responsible gaming operator, we are subject to strict regulatory requirements regarding data protection, anti-money laundering (AML) compliance, and Know Your Customer (KYC) procedures. This necessitates the collection and processing of personal information to verify player identities, prevent fraud, and ensure platform integrity.

Data Controller: mt7777 acts as the data controller for all personal information collected through our services. We determine the purposes and means of processing your data and are responsible for ensuring compliance with applicable data protection laws.

Legal Basis: We process your personal data based on the following legal grounds: (1) Performance of Contract — to provide gaming services you have requested; (2) Legal Obligation — to comply with KYC, AML, and gaming regulations; (3) Legitimate Interest — to improve our services, prevent fraud, and maintain platform security; (4) Consent — for marketing communications and optional data uses, which you may withdraw at any time.

Information We Collect

mt7777 collects several categories of personal data to provide, secure, and improve our gaming services. The information we collect includes:

Account Registration Information

• Full name as it appears on your government-issued identification
• Date of birth (to verify you are at least 21 years old)
• Email address (primary contact method)
• Phone number (for account security and two-factor authentication)
• Residential address (street, city, province, postal code)
• Username and encrypted password
• Preferred language and currency (IDR for Indonesian players)

Identity Verification (KYC) Documents

• Government-issued photo ID (Indonesian KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Selfie photograph holding your ID document for facial verification
• Payment method verification (bank account statement or e-wallet screenshot)

Financial and Transaction Data

• Deposit and withdrawal history (amounts, dates, methods)
• Payment method details (bank account numbers, e-wallet IDs — stored in encrypted form)
• Transaction reference numbers and payment provider identifiers
• Betting history and gaming activity (games played, stakes, winnings/losses)
• Bonus claims and wagering requirement progress

Technical and Usage Data

• IP address and geolocation data (to verify you are accessing from a permitted jurisdiction)
• Device information (operating system, browser type, screen resolution, device ID)
• Login timestamps and session duration
• Pages visited, features used, and click patterns
• Cookies and similar tracking technologies (see Cookie Policy section)

Communications and Support Interactions

• Live chat transcripts and email correspondence with customer support
• Phone call recordings (when you contact support by phone, with prior notice)
• Feedback, complaints, and survey responses
• Marketing preference selections (opt-in/opt-out status)

How We Use Your Information

mt7777 processes your personal data for the following purposes:

Age Verification: All users must be at least 21 years old to use mt7777 services. We use date of birth information and government ID verification to ensure compliance with Indonesian law and international responsible gaming standards.

Fraud Detection: We employ advanced fraud detection systems that analyze betting patterns, account behavior, and technical data to identify suspicious activity such as bonus abuse, multi-accounting, collusion, or money laundering. Flagged accounts may be subject to additional verification or suspension pending investigation.

Data Sharing and Third-Party Disclosure

mt7777 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we do share your information with trusted partners and service providers in the following circumstances:

• Payment Processors: We share transaction data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet providers (OVO, DANA, GoPay, ShopeePay), and payment gateways to process deposits and withdrawals. These partners are contractually obligated to protect your data and use it solely for transaction processing.
• Game Providers: Your gaming activity (game selections, bets placed, outcomes) is shared with licensed game studios (Pragmatic Play, Evolution Gaming, NetErt, Microgaming, etc.) to deliver game content and settle bets. Game providers may use aggregated, anonymized data for analytics but do not receive personally identifiable information.
• Identity Verification Services: We use third-party KYC verification platforms to authenticate identity documents and perform anti-fraud checks. These services compare your documents against government databases and watchlists but do not retain copies after verification is complete.
• Customer Support Tools: Live chat, email, and phone support systems are provided by third-party platforms. Support interactions are encrypted and stored securely, accessible only to authorized mt7777 staff and the service provider's infrastructure.
• Analytics and Performance Monitoring: We use analytics services to understand how users interact with our platform. These tools collect aggregated, anonymized usage data and do not access personal account information or financial data.
• Legal and Regulatory Authorities: We may disclose your information to law enforcement, gaming regulators, tax authorities, or courts when required by law, legal process, or to comply with our licensing obligations. This includes AML reporting, suspicious activity reports, and responses to lawful subpoenas.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

International Transfers: Some of our service providers are located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, Privacy Shield frameworks (where applicable), or other legally recognized transfer mechanisms to protect your data.

Data Security Measures

mt7777 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest (passwords, payment details) is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized employees and contractors who require it to perform their job functions. Access is logged and regularly audited.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical access controls, fire suppression systems, backup power supplies, and 24/7 monitoring.
• Regular Security Audits: We conduct quarterly penetration testing and vulnerability assessments performed by independent security firms. Critical vulnerabilities are remediated within 24 hours of discovery.
• Data Minimization: We collect only the data necessary to provide our services and comply with legal requirements. Redundant or obsolete data is securely deleted according to our retention schedule.
• Employee Training: All staff members undergo mandatory data protection training and sign confidentiality agreements. Violations of our data protection policies result in disciplinary action up to and including termination.

Despite our best efforts, no security system is impenetrable. If you suspect unauthorized access to your account, change your password immediately and contact our support team at [email protected] (plain text, not a clickable link).

Data Retention and Deletion

mt7777 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations:

• Active Accounts: While your account is active, we retain all associated personal data to provide ongoing services.
• Closed Accounts: After you close your account, we retain account data for 7 years to comply with financial record-keeping requirements, AML regulations, and to resolve any pending disputes or chargebacks.
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by gaming regulations and AML laws.
• Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again, but other marketing-related data is deleted within 30 days.
• Support Communications: Chat transcripts and email correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
• Technical Logs: Server logs and IP address data are retained for 90 days for security and troubleshooting purposes, then automatically purged.

After the applicable retention period expires, personal data is securely deleted using methods that render it irrecoverable. Aggregated, anonymized data (with no personally identifiable information) may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
• Right to Rectification: If your personal information is inaccurate or incomplete, you may request corrections. You can update most information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to our legal retention obligations. Note that we cannot delete data required for regulatory compliance or pending legal matters.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as while we verify data accuracy or investigate a complaint.
• Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You may object to data processing based on legitimate interests or for direct marketing purposes. Marketing objections are honored immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: If you believe we have mishandled your data, you may file a complaint with your local data protection authority.

To exercise any of these rights, contact our Data Protection Officer at [email protected] (plain text). We will respond within 30 days and may request identity verification to prevent unauthorized disclosure of personal information.

Cookies and Tracking Technologies

mt7777 uses cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, including login sessions, account security, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect aggregated data on how users interact with our site (pages visited, time spent, errors encountered) to improve performance.
• Functional Cookies: Remember your preferences such as language, currency, and display settings for a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements. These are only used with your consent and can be disabled in your browser settings.

You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality and prevent you from accessing certain features. For detailed cookie information, please review our Cookie Policy (available upon request).

Changes to This Privacy Policy

mt7777 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated to users via email and prominent notice on the platform at least 30 days before taking effect.

Continued use of mt7777 services after changes become effective constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using our platform and may request account closure.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 through the mt7777 platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

Our Data Protection Officer is responsible for overseeing compliance with data protection laws, investigating privacy complaints, and serving as the point of contact for regulatory authorities. All privacy-related inquiries are treated with the highest priority and confidentiality.